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At Parents Choice, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we are here to help.
Returns
1. *Eligibility*
- Items must be returned within 30 days of the delivery date.
- Items must be unused, unwashed, and in the same condition that you received them.
- Items must have all original tags attached.
- Certain items, such as underwear, swimwear, and sale items, are not eligible for return.
2. *Process*
- To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for return.
- Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
- Pack the item securely in its original packaging (if possible) and include the RMA number inside the package.
3. *Shipping*
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost during return shipping.
4. *Refunds*
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Shipping costs are non-refundable.
5. *Exchanges*
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [customer service email].
Contact Us
If you have any questions about our return policy, please contact our customer service team at [customer service email] or Parents Choice.
Thank you for shopping with Parents Choice!